Shipping policy

Shipping Rates & Eligibility

Bullet Roaster Orders: We offer Free Shipping on all Bullet roaster purchases delivered within the contiguous United States.
Parts & Accessories: Shipping fees for standalone spare parts, accessories, and consumables are calculated based on item weight and delivery location, and will be displayed at checkout.

Standard In-Stock Processing: In-stock orders are processed and dispatched within 4 to 7 business days from our California warehouse.
Pre-Orders & Backorders: If a product is out of stock, it will be clearly noted on the product page. Pre-orders placed during a stockout ship within 4 to 7 business days after restock on a first-come, first-served basis.
High-Volume Delays: During periods of high order volume (such as new product launches), processing times may be extended slightly.

Once your package leaves our California warehouse, actual transit times are managed by the shipping carrier.

Third-Party Delays: Aillio is not responsible for transit delays caused by third-party carriers, severe weather, labor strikes, or incorrect delivery details provided at checkout. We will assist you in tracking and resolving carrier issues whenever possible.
Address Accuracy & Delivery Success: Customers are responsible for providing complete and accurate shipping information and ensuring the location can successfully receive packages. Any re-routing or reshipping fees resulting from incorrect addresses will be charged to the customer. If a package is returned to our warehouse because it was undeliverable (e.g., incorrect address, customer unavailable to receive delivery, or uncontactable), it will be treated as a refused delivery under our standard Return Policy. In this case, the customer is responsible for the actual outbound shipping costs incurred by Aillio, any carrier return fees, and standard return shipping costs.

Please note that high-value items require a direct signature upon delivery.

Applicable state and local sales taxes are calculated and collected at checkout based on your delivery address.

Tax-Exempt Orders: Tax-exempt purchases cannot be processed automatically at checkout. If you qualify for tax exemption, please contact support@aillio.com directly before placing your order and provide your tax exemption documents for review. Our support team will then assist you in placing a tax-exempt order.

Please open and inspect your package immediately upon delivery.

Reporting Window: Any merchandise damaged in transit, missing items, or wrong shipments must be reported to Aillio within one (1) week of delivery.
Filing a Claim: Email support@aillio.com with your order number and clear photos of the shipping box, packing slip, and damaged components.
Lost in Transit: If your tracking information shows no movement for an extended period, please contact us immediately. We will launch an investigation with the carrier and, upon confirming the loss in transit, promptly process a replacement or refund. Customer cooperation during the carrier's investigation is required.
Stolen/Marked Delivered: Aillio is not responsible for lost or stolen packages once the carrier tracking confirms the package has been "Delivered" to the address provided at checkout. If your package is stolen after delivery, we will assist you by providing the necessary documentation to file a police report or a claim with the carrier, but Aillio cannot issue a refund or replacement for stolen merchandise.